The Privacy Act 1988 sets out a number of Australian Privacy Principles (APPs). Our aim is to both support these principles and ensure that we comply with them. Further information on privacy in Australia may be obtained by visiting the website of the Office of the Australian Information Commissioner at http://www.oaic.gov.au.
How we collect information
Adelaide Building Consulting collects personal information in a number of ways. These include:
Where you decline to provide us with personal information, or refuse us authorisation to collect information from a third party, this may affect our actions in providing you with our services, and your level of service may be diminished.
You may choose to contact us anonymously where it is lawful and practicable to do so – for example, if you telephone us requesting our postal address. You will also be able to use our public website anonymously.
What kind of information we collect
We collect only relevant information about you that is necessary to conduct our business, as the law allows and/or requires us to collect. We may collect personal and financial information about you that is “non-public”. The information we collect varies depending on the services you request and use.
We are likely to collect personal information, such as your contact details and other identifying information, necessary for our business dealings with you. This may include your name, email address, postal/residential address, telephone number, and how you heard about Adelaide Building Consulting. We may also collect further personal information, such as your current financial status, income, credit history, how many dependants you have, your employment status and other such information.
Without your consent, we will not collect information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership status of professional or trade associations, membership status of a trade union, or details of health, disability, sexual orientation, or criminal record. This is subject to some exceptions, including where the collection is required or allowed by law, and when the information is necessary for the establishment, exercise or defence of a legal claim. We understand that this information is sensitive, and our staff are trained to treat any sensitive information we have collected as highly confidential.
Anonymous analytical information such as gender and age brackets may be collected when you browse our website. This is managed through Google Analytics. No information collected in this way will be identifiable as relating to a particular individual.
Why we collect information and how may it be used
We need to collect some information from you so that we can provide you with an appropriate service, which will primarily involve helping you with your needs. We also need to collect certain personal information so that we are sure we can identify you appropriately and act within the requirements of the Privacy Act.
The information you provide to us, or which we otherwise collect about you, will be used primarily to provide you with assistance and options around building a new home and related processes. Much of your information would be provided for a specific purpose, and in that case it would be used primarily for that purpose.
We use information gathered to tailor your budget to your needs, make arrangements with creditors, and provide you with the service you require.
From time to time we may also use the information gathered from you to perform statistical and demographic analyses of our client base so that we can improve our services and match our business model to our clients’ needs.
Where appropriate your information may be used to advise you of products or services we offer which we believe might suit your needs. This may include utilising your email address to send you emails or target online advertising. If at any stage you wish to stop receiving direct marketing material, you may contact us with this request. We maintain a register for those individuals who do not wish to receive marketing material. Please contact us if you wish to unsubscribe from all marketing communications by email to firstname.lastname@example.org.
Keeping your information up to date
Adelaide Building Consulting takes reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. To ensure that we are able to maintain this level of accuracy and completeness, we ask that you:
Keeping your private information secure
Adelaide Building Consulting is committed to keeping your personal information secure and confidential. We use a combination of technologies, systems and processes to control and limit access to your information. Your personal information is stored across multiple locations within the Adelaide Building Consulting database for better security and further control over who has access to your records. We can refer to this information collectively as your “client information”. These files are accessible to authorised personnel only. They are stored on a secure computer database owned and operated by Adelaide Building Consulting, and protected by security systems that monitor, control and protect access. All computer-based information is protected through the use of access passwords, and data is backed up regularly.
All of our staff are trained to respect client privacy, and they are only given access to the information necessary to perform their jobs and provide service to you, to the extent practical for their individual job roles. No one, except our employees and our service providers, has regular access to the Adelaide Building Consulting computer system and records storage, and we have internal physical, electronic and procedural safeguards to protect the information you provide us and the information we collect about you.
We provide many methods of communication for your privacy, including secure password-protected online messaging, and discreet environments for confidential discussions. We will continue to review our internal security controls to safeguard your member information as we employ new technology in the future.
Accessing your information
You have a right to access your personal information, subject to certain exceptions allowed by law. We ask that you provide your request for access in writing (for security reasons) using the contact details set out below, and we will endeavour to provide you with access to that personal information. Access to the requested personal information may include: providing you with copies, providing you with the opportunity for inspection, or providing you with a summary. If you believe that any of the personal information we hold is incorrect, you may request a correction.
We will never charge you for placing a request to access your personal information, and, in most circumstances, we will not charge you for providing such access. However, if you request information which is of a particularly large volume or is otherwise onerous, Adelaide Building Consulting reserves the right to charge a reasonable fee to compensate us for time spent servicing your request.
It is a legislative requirement that we keep all personal information and records for a period of seven (7) years.
Should you cease to be a client of ours, we will maintain your personal information on or off site, in a secure manner, for seven (7) years. After this time, the information will be destroyed.
You are welcome to access your personal information at any stage within this seven (7) year period by making a request in the manner set out above.
Some exceptions exist where we will not provide you with access to your personal information. We will not provide you with a copy of your personal file if:
Should we refuse you access to your personal information, we will provide you with a written explanation for that refusal. All applications for access of personal information can be addressed to: Adelaide Building Consulting, 82 Gibson St Bowden SA 5007.
How we may disclose your information
We may disclose your personal information to organisations outside of Adelaide Building Consulting. The organisations to which we disclose information may include:
In the event that we propose to sell part or all of our business, we may disclose your personal information to potential purchasers for the purpose of them conducting due diligence investigations. Disclosure will be made in confidence and it will be a condition of that disclosure that no personal information will be used or disclosed by them outside of the due diligence process.
We may need to transfer some of your information overseas if we are making an arrangement with an overseas creditor on your behalf. The information we may transfer includes your identifying details, such as name, date of birth and address; details of other payments you are required to make; and information about changes in your personal and financial situation, only to the extent necessary to make the payment arrangement.
From time to time, Adelaide Building Consulting uses overseas third party service providers to assist with activities such as data collection, processing, analysis and storage, marketing optimisation, contract provision and sending surveys or emails to many clients at once. At this time, our main third party providers include Mantis Technology, Facebook, Surveybot, Instagram, MailChimp, Pipedrive. Please be advised that these companies may have different privacy policies to Adelaide Building Consulting. However, we will only use third party providers which are trusted and are vigilant with your information.
Our website security
On our websites and mobile app, you may apply for services, and you may communicate with us via web message. You may also access site information without revealing your personal identity. We use multiple levels of security to protect the information you provide us online. The application information we accept online relies on industry standard “Secure Sockets Layer” (SSL) encryption to secure your transaction information and communication. Adelaide Building Consulting’s computer system uses software programs to create summary statistics, which are used for such purposes as assessing which information is of most and least interest to members, determining technical design specifications, and identifying system performance or problem areas.
Our websites utilise cookies to provide you with a better user experience. Cookies are small pieces of information that a site or its service provider transfers to your computer’s hard drive through your web browser. Cookies enable us to recognise your browser, and capture and remember certain information. Most browsers allow you to disable cookies. Please refer to the help menu on your browser for more information.
We use first-party cookies and third-party cookies to help us compile and monitor aggregate data about site traffic and site interaction. This will allow us to offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers may use the information collected on our behalf to help us conduct and improve our business.
Staying secure online
Your online security relies on our actions and your actions. We will do everything we can to protect your privacy, but there are also measures that you can take. Here are some tips to help you maximise your online security:
You can contact us by phone, fax, post or online, using the below details:
Phone number: 08 8340 8650
Postal Address: 82 Gibson St, Bowden SA 5007
For general and customer service related enquiries, our phones are open:
9:00am to 5:00pm ACST Monday to Saturday
The above times are Central Standard Time. Adelaide Building Consulting is closed on national public holidays.
If you wish to ask a question, give feedback, or make a complaint about any potential breach of your privacy rights, please contact Adelaide Building Consulting using any of the contact details above. Any complaints will be responded to within seven (7) days. If you are not satisfied with the outcome of your complaint, you are entitled to contact the Office of the Privacy Commissioner.